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Published 2024-07-03 13:00 2024-07-03 13:00:42 2024-08-02 13:00:42
Customer Service Representative
  • Fulltime in Shanghai | Office
  • Salary: Unknown
  • Candidate Location: Only applicants currently in Shanghai

Job Description

Perform a variety of reception, customer service, secretarial, insurance, and data entry duties for patients and strive to provide patients with a stress-free, comfortable, warm, and friendly environment. Answer telephones, schedule appointments, handle patient finances, maintain patient records, and coordinate patient flow. Promotes a safe, pleasant, and harmonious environment for staff, doctors, and patients.

Duties

  • Greet patients on the telephone and in person
  • Handoff patients to the nurses/doctors in a caring manner
  • Respond to patient questions, concerns & complaints about dental/ortho treatment in person and via email
  • Schedule and confirm patient appointments and recalls
  • Effectively & tactfully ask happy customers for patient referrals & testimonials
  • Build value for the practice & the doctors & for the appointment
  • Maintain an on-time schedule with little or no cancellations
  • Set up new patient charts
  • Check treatment cards and confirm that all appropriate information is included
  • Review charges with patients and collect payments effectively
  • Input patient data and charges into the computer
  • End of day / End of month balancing
  • Create customized treatment plans for dental patients for insurance approval & follow up
  • Fill out insurance claims for patients
  • Follow through on overdue patient accounts
  • Assist in controlling inventory of front desk supplies (eg, business cards, brochures, consent forms, etc)
  • Participating in the company's marketing events
    Other duties as assigned

Requirements

  • Native English & Mandarin
  • Multitasking
  • Computer, Telephone, Customer Service, Exception Human Relations Skills required

Application Instructions

Please send your application to catherine@puresmile.com

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