Job Description

Perform a variety of reception, customer service, secretarial, insurance, and data entry duties for patients and strive to provide patients with a stress-free, comfortable, warm, and friendly environment. Answer telephones, schedule appointments, handle patient finances, maintain patient records, and coordinate patient flow. Promotes a safe, pleasant, and harmonious environment for staff, doctors, and patients.

Duties

• Greet patients on the telephone and in person
• Handoff patients to the nurses/doctors in a caring manner
• Respond to patient questions, concerns & complaints about dental/ortho treatment in person and via email
• Schedule and confirm patient appointments and recalls
• Effectively & tactfully ask happy customers for patient referrals & testimonials
• Build value for the practice & the doctors & for the appointment
• Maintain an on-time schedule with little or no cancellations
• Set up new patient charts
• Check treatment cards and confirm that all appropriate information is included
• Review charges with patients and collect payments effectively
• Input patient data and charges into the computer
• End of day / End of month balancing
• Create customized treatment plans for dental patients for insurance approval & follow up
• Fill out insurance claims for patients
• Follow through on overdue patient accounts
• Assist in controlling inventory of front desk supplies (eg, business cards, brochures, consent forms, etc)
• Participating in the company's marketing events
  Other duties as assigned

Requirements

• Native English & Mandarin
• Multitasking
• Computer, Telephone, Customer Service, Exception Human Relations Skills required

Application Instructions